ORDER INFORMATION CHANGE
If you would like to change your order information within 24 hours of purchase, it will be free; additional 25% charges will occur if you change order information after within 48 hours. Orders placed after 48 hours will not be modified or changed. Please contact our customer service if you have any problems.
The shipping address can be changed before shipping, and we can not do any change once shipping out.
If you would like to cancel your order within 24 hours of purchase, you will receive a full refund no questions asked. For cancellations please send us an email via [email protected] with your order number and we’ll process your request.
Every order comes with a 45-day satisfaction guarantee（We have extended the return & exchange time period from 30 days to 45 days due to the influence of COVID-19). If the product arrives defective or you not happy with your purchase, please send us an email via [email protected]honeykiddy.com with your order number, picture and kindly explain the problem and we'll process your request.
Please re-package the products and ship them back to us within 7 days. If it's been 30 days since you purchased, unfortunately refunds are no longer applicable.
Honeykiddy cannot be held responsible for returned items getting lost during transit. We advise customers who return their purchase to pay for insurance and tracking to guarantee it reaches our destination safely.
For returns and replacements, if the quality is not good enough, or the wrong item was sent to you, we can reship the item for free; No restocking fee will be charged to the consumers for the return of the product.
Please kindly allow us to take 3-5 business days to process your refund. Your bank statement will reflect a change within 3 business days. Any refund will be returned to your credit card in the original path.
CUSTOMER SERVICING TIME
Please be sure your email send to [email protected]honeykiddy.com successfully, all the emails will be replied within 24 hours. But in addition to holidays and weekends, we will remind you by email automatically reply in this case and deal with when we back to work, please pay attention.